Frequently Asked Questions
Everything you need to know about your custom kicks.
How long does it take to receive my custom sneakers?
Each pair is hand-painted or assembled to order. Our standard processing time is 2-3 weeks, followed by 3-5 business days for shipping depending on your location.
Are the sneakers authentic?
Yes, we only use 100% authentic base sneakers purchased directly from authorized retailers. Each pair comes in its original box with a certificate of authenticity.
Will the paint chip or peel off?
No. We use professional-grade leather paints and finishers that are specifically designed for footwear. They are water-resistant and crack-resistant under normal wear conditions.
Can I return a custom order?
Because each pair is uniquely made to your specifications, we do not accept returns or exchanges. We recommend double-checking your size before placing an order.
Do you ship internationally?
Yes, we ship worldwide. International shipping rates and delivery times vary by country and will be calculated at checkout.
How should I clean my custom sneakers?
We recommend using a soft damp cloth and mild soap. Avoid using harsh chemicals, abrasive brushes, or putting your sneakers in the washing machine.